The products are being shipped via our courier company (SPEEDEX) and the shipping costs are as followed:
– Free for parcel shipments when paying by card or paypal (applies to Attica and the rest of Greece)
– Free for orders over 50€ (for Attica and the rest of Greece) 50€ (valid for Attica and the rest of Greece) - For purchases under € 50 with cash on delivery the charge is 3.99€ (applies to Attica and the rest of Greece)
– (Cyprus) For orders over 50€ free shipping. For orders under 50€ fee is 10€.
Shipping to Greece & Cyprus and indicative delivery time (in business days) is 1 to 5 for shipments within Attica, 1 to 5 for areas outside Attica, 1 to 5 for island destinations and 1 to 5 for inaccessible areas.
For orders shipping to Cyprus Delivery time ranges from 15 to 25 working days.
Collection from the store: In this case, you will receive a phone call when your order is ready, so that you can go through our store to pick it up within ten (10) calendar days and pay at the store. Otherwise the order is canceled.
1. Cash on Delivery.
The products arrive through courier service and the customer pays the fee at the time of receipt.
Cash on delivery has standard fee 2.99€.
2. Credit card
The online shop princeoliver.com accepts the following credit cards: Visa, Mastercard, Maestro and Diners. Your transactions in our e-shop are protected by online security (SSL) systems that guarantee a secure trading environment. In the (secure) order form fill all the required fields (e.g. cards number, expire date, CVV). Please note that American Express cards are not accepted.
For security reasons, in the event that you have chosen a credit card as a method of payment, the courier company will request for a signed photocopy of your identity card (two-sided). If the receipt is made by a third party, not the legitimate cardholder, this person should be authorized (KEP or Police Department) stamped with the original signature for the receipt.
3. EveryPay (Credit Card)
Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard.
Everypay is certified in accordance with the PCI DSS compliance standards. All Everypay services are made through secure connections with 256bit SSL certificates.
EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA, MasterCard, Maestro, Diners &Discover. The Payer then has to enter his personal secret code to complete the transaction successfully.
In the Prince Oliver online store we are constantly trying with every possible way to provide our customers with all the necessary information regarding our clothing lines, in order for them to be able to choose what suits them better. In this regard, we have created a size table with which our customers, after finding the products they are interested in and with some simple measurements of their body image, will be able to find the right size for them..
1. If you wish to change the product and replace it with another or others up to the price or at an additional price, this must be done within 30 days, either in the available stores (all except Maroussi & Cyprus), or by sending with courier (the first change is free of charge via SPEEDEX by charging Receiver. For each additional change the shipping cost is borne by the customer).
To change or replace the product from Cyprus the charge is borne by the customer with any shipping that he wishes.
To proceed with the application of the product, you will send the email to Return@princeoliver.com with the method of sending the return package, the and new user codes whatever you receive.
2. Money is refunded ONLY if the product is defective and after quality control.If you wish to return a product, in order for the return to be valid, it must happen within 14 days via courier. You can either choose to get a refund, returning the product via SPEEDEX courier with a charge of 3.99 on the client, or get a voucher for future buyings, returning the product will charge the customer.
3. According to article 5 paragraph 5 of ν.2251/1994, the product must not have been used and must be in the condition received
4. The product is accompanied by all relevant documentation, proving the transaction (e.g. receipt)
5. No changes / returns are made to the promoted products included in the Grand Offer offer.
For more information you can contact our online Prince Oliver store during our working hours.
Prince Oliver maintains the right to unilaterally modify or renew the present terms and conditions of its online store according to the company needs and trading habits. Prince Oliver undertakes to notify all users for any modifications as well as any differentiations, through the website of the current online store. It is clarified that changing terms and conditions does not affect orders placed before the changes.
This website is Prince Oliver’s official webpage. All content found on the website, posted by Prince Oliver, including images, graphics, photos, designs, texts, services and products is the intellectual property of Prince Oliver and is protected by the relevant provisions of Hellenic Law, European Law and International Law.
It is forbidden to copy, modify, alter, model, reproduce, distribute, transmit, sell, republish, send data in any way and any information (in whole or in part) provided on this website by any means without the prior written permission of Prince Oliver. Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, derivative work or misleading the public about the actual provider of the content of the sites is prohibited. Any reproduction, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of Prince Oliver or any other legal right holder of the above intellectual property.
The names, images, logos and distinctive features representing Prince Oliver and/or its online store as well as third parties affiliated with Prince Oliver and their products and services are the exclusive distinctive features and Trademarks of Prince Oliver and/or www.princeoliver.com and/or the above third parties and are protected by Hellenic, European and International Trademark and Intellectual Property laws as well as any laws concerned with Unfair Competition.
In any event, the appearance of copyrights, trademarks, design rights and any other intellectual property rights found within the website should in no way be construed as a transfer or assignment of their license or right of use.
Prince Oliver cannot guarantee the availability of the products but guarantees up to date information to end-users about the unavailability of the products.
Prince Oliver is liable only for fraudulence and gross negligence, in the event of delay in delivered ordered products, in regard to information and the services it provides through its website.
The Prince Oliver online store cannot be held liable for any technical problems that may occur to users when attempting to access the online platform, during and related to the operation of compatibility of their own infrastructure with the use of the website. Moreover, Prince Oliver cannot be held accountable for acts or omissions by third parties, and in particular unauthorized third-party intervention in regard to products and/or services and/or information.
The users of the website www.princeoliver.com undertake not to use the Prince Oliver online store for sending, posting, emailing, or otherwise transmitting any content which is illegal, harmful, threating, offensive, annoying, slanderous, defamatory, obscene, libelous infringing, expresses empathy, or expresses: racial, ethnic, or other forms of discrimination, can cause harm to minors in any way, is not entitled to be broadcasted according to the laws of the Hellenic Republic or contractual or management relations(such as inside information, proprietary and confidential information acquired or disclosed as part of the employment or covered by confidentiality agreements), infringed any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or interfere with the operation of any software or computer hardware, intentionally or unintentionally which violates the current Hellenic and Community legislation and its provisions, and may harass third parties in any way and any content used to collect and/or store the personal data of the users.
Prince Oliver recognizes the significance of securing your Personal Data as well as your online transactions and takes all the necessary steps to ensure your maximum security, with the assistance of the most innovative and advanced methods. All information related to your Personal Data are protected and your transactions are secure and confidential. The safety of the Prince Oliver online store is achieved by the following methods:
The codes used for your recognition are two: The Entry Password (e-mail or username) and your Personal Security Code (password), which give you secure access to your personal information every time you register with them.
You are also being given to opportunity to change your personal security code (password) and your registered e-mail address (e-mail) as often are you wish. The only person having access to your personal information is yourself though the Entry Password and the Personal Security Code and you are solely responsible for maintaining your privacy and concealing it from third parties. In the event of loss or leak of your password, you should notify us immediately, otherwise Prince Oliver’s online store is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (e.g. date of birth, username). We also recommend that you use not only letters and numbers but also symbols for password creation.
Safeguarding the Privacy of Your Personal Data Transfer:
Controlled Access (firewall)
The access to the Prince Oliver servers is being controlled by a firewall, which allows the use of specific services by customers/users, while preventing access to systems and databases in general with confidential company information.
The Prince Oliver system first decrypts the information it receives using the same key (which is predetermined when you first connect to the service) and then processes it. Prince Oliver's systems send you information following the same encryption process.
In any place of the website where you enter personal data (password, addresses, phone numbers, credit cards, etc.) there is encryption SSL 128-bit.
Encryption is essentially a way of encoding information until this information reaches its designated recipient, which will be able to decode it through the use of the appropriate key. During order and if the user is logged in with his username and password at Prince Oliver’s online store all communication between your computer and Prince Oliver’s systems is encrypted using 128bits key. Consequently, every time you send information to the system, your browser first encrypts it using a 128bits key and then sends it to the system.
Confidentiality for Prince Oliver should be regarded as self-evident. The same basic principles applying to transactions in general apply also to e-commerce. All information transmitted by the user/member is confidential and Prince Oliver has taken all the necessary steps to use them only to the extent necessary in the context of the provided services.
Some of the measures taken can be found bellow:
Prince Oliver does not disclose the details of its customers and their transactions unless it has been authorized by you or is required by a court order or a decision of another public authority.
Where Prince Oliver uses third parties to support its systems, it ensures confidentiality.
You can request for any details kept concerned with you and also request that they should be correct, if you can substantiate the error.
For your own safety, you should also treat all information provided through our services as private and confidential and not disclose them to any third parties.